The American Express Auto Purchasing Program, a service designed to provide card members with a streamlined car buying experience, is approaching its decommissioning date. This announcement serves as a critical update for users who have utilized or planned to utilize this program facilitated by TrueCar. Please take note that effective April 28, 2025, the American Express Auto Purchasing Program will be discontinued and will no longer be accessible.
It’s important to understand the timeline for the program’s conclusion. Any existing offers that you may have received through the American Express Auto Purchasing Program, including upfront price offers, will only be valid until their specified expiration dates. After the program’s decommissioning date, these offers will no longer be honored.
However, there is a continued benefit for purchases already in progress. TrueCar’s Buyer’s Bonus benefits will remain available for reported purchases that are completed through the American Express Auto Purchasing Program, but only until June 19, 2025. This provides a grace period for those who have initiated their car buying process through the program.
Starting on April 28, 2025, it will be necessary to report any purchases completed via the American Express Auto Purchasing Program by contacting 1-877-924-2922. This report must be made within 45 days of the vehicle purchase to ensure eligibility for any applicable benefits.
For any inquiries specifically regarding the American Express Auto Purchasing Program, please direct your calls to 1-877-924-2922. If you have questions concerning your American Express Card account, please continue to use the dedicated customer service line at 1-800-528-4800.
It is also crucial to remember that TrueCar, Inc. operates the information website associated with this service. By using this service, you are agreeing to their Terms of Service. While TrueCar aims to provide helpful pricing data, the lowest price is not guaranteed, and service availability may vary by location. Neither TrueCar nor American Express acts as a vehicle broker, seller, or lessor. All vehicles listed are offered for sale by licensed dealers who independently set their pricing. The final purchase price is always negotiated directly between you and the dealer. Vehicle availability is subject to dealer inventory and prior sale.
American Express provides no guarantees regarding vehicle purchases through this program. TrueCar and the participating dealers are solely responsible for fulfilling the benefits and services associated with the program. The opportunity to use your American Express Card for at least $2,000 of the purchase price is also the responsibility of the participating certified dealer and is subject to credit limitations. Please be aware of these terms as the American Express True Car Buying Program concludes its service.
