The MWI Easy Care Program is designed to streamline and enhance preventative care services offered by veterinary practices. This program provides a robust framework for managing and delivering essential pet health services, directly benefiting both your practice and your clients. Understanding the terms and conditions of this program is crucial for successful implementation and utilization. This document outlines the key aspects of the MWI Easy Care Program, ensuring clarity and ease of use for your practice.
Understanding the MWI Easy Care Program
The MWI Easy Care Program (MECP) is a comprehensive solution provided by MWI Veterinary Supply Co. to assist veterinary practices in delivering consistent preventative care. By enrolling in MECP, your practice gains access to a suite of services designed to simplify operations, improve client engagement, and ensure pets receive timely and essential healthcare products. This program operates as an agreement between MWI and your practice, outlining the responsibilities, services, and terms of use.
User Agreement and Acceptance
Utilizing the MECP services, including accessing the program’s website and related features, signifies your practice’s agreement to adhere to the outlined Terms and Conditions. It is important to carefully review these terms to fully understand the obligations and benefits of participating in the program. By using the MECP, you acknowledge and agree to be legally bound by these stipulations, effective immediately upon your first use of the services. Should you disagree with any part of these terms, you should discontinue use of the MECP services.
Core Services Offered Under MECP
MWI is committed to making the Easy Care Program a valuable asset to your veterinary practice. The program focuses on providing access to a range of products at wholesale prices, although it’s important to note that not all MWI products are included within the MECP. Your practice can offer these products to clients either directly or as part of a preventative care plan facilitated through MECP. Each transaction represents a direct sale between your practice and your client, with MWI providing essential support services for a fee.
Preventative Care Plans and Client Agreements
A key component of the MECP is the ability to offer structured preventative care plans to your clients. Your practice is responsible for establishing a preventative care plan agreement directly with each client who enrolls in MECP. MWI provides templates and guidelines to ensure these agreements are comprehensive and compliant.
Streamlined Payment and Fulfillment
MWI and its partners manage the complexities of payment processing, order fulfillment, and shipping. This includes processing client payments, dispatching orders, managing payments to MWI and its contractors, and remitting the balance to your practice. To maintain efficiency and minimize complications, product returns are generally not permitted, except in cases of damaged, expired, mis-picked, or recalled products. This streamlined approach simplifies the logistical aspects of dispensing preventative care products, allowing your practice to focus on patient care.
Utilizing the MECP Site and Platform
The MECP platform provides your practice with access to a dedicated site to manage program aspects. Usage of this site is governed by the program agreement and must be for lawful purposes. Your practice is accountable for all activities conducted through your login credentials, including communications, information uploads, and transactions. By using the site, you confirm that you are at least 18 years of age and that all information provided is truthful, accurate, and submitted in good faith.
Retail Pricing and Financial Aspects
Your practice retains full control over setting the retail prices for products sold to clients under the Easy Care Program. While MWI facilitates payment collection from clients for products purchased through MECP, your practice will be invoiced separately for the wholesale cost of these products. This separation ensures transparency and allows your practice to manage pricing strategies effectively.
Order Processing and Direct Shipping
MWI handles the dispensing and direct shipping of product orders, typically providing a three-month supply to your clients each quarter. Upon MWI fulfilling and shipping an order, the ownership and risk of product loss transfer to your practice. Subsequently, your practice sells the product to the client. Your practice is responsible for managing and paying any applicable taxes related to these transactions.
Prescription Management and Approvals
For prescription products, your veterinary practice plays a crucial role in the approval process. Veterinarians are expected to promptly review and approve or disapprove prescription requests based on their professional medical judgment. This ensures responsible dispensing of prescription medications. Practices are expected to process these requests without interference, only denying prescriptions when medically necessary.
Payment Procedures and Fee Structure
MWI provides regular statements detailing client payments collected, fees deducted for MECP services, and the net remittance to your practice. Separate invoices are issued for product orders. In case of discrepancies, your practice must notify MWI within 10 days of the statement or invoice date. Both parties are committed to resolving any disputes promptly and in good faith. Payment of invoiced amounts to MWI is due by the 10th day of the month following the invoice date, unless alternative written arrangements are in place.
MECP Service Fees
The fees associated with the Easy Care Program are structured to reflect fair market value for the comprehensive services provided. These fees cover a range of essential functions including:
| Service Category | Specific Services |
|---|---|
| Operational Services | Dispensing, Fulfillment, Inventory Management |
| Customer Support | Refund & Return Service, Collection Service, Reminder Service |
| Technology & Marketing | IT Service, Plan Marketing Service, Other MECP Services |
These fees enable MWI to deliver a streamlined and efficient program that supports your practice’s preventative care initiatives.
Practice Obligations and System Requirements
To effectively utilize the MECP, your practice needs a reliable internet connection to access the program site and services. You acknowledge that MWI may require access to other computer systems to maintain and optimize the MECP platform. In some cases, an End User License Agreement (EULA) with MWI or its integration partners may be necessary to optimize compatibility with your Practice Information Management System (PIMS). While optional, declining to sign a EULA may limit certain MECP functionalities.
Licensing and Usage Rights
The MECP site and its content, including text, images, and underlying code, are proprietary to MWI or its licensors and are protected by copyright, trademark, and patent laws. Unless explicitly permitted within the program agreement, reproduction, distribution, or modification of site content for public or commercial purposes is prohibited without written consent from MWI. Your practice is granted a non-exclusive, non-transferable license to access and use the MECP services and information, contingent upon compliance with the program agreement. Conversely, you grant MWI a non-exclusive, royalty-free license to utilize any content you provide on the site for lawful purposes within the scope of the agreement.
Representations, Warranties, and Compliance
By participating in MECP, your practice affirms that it has the legal authority to enter into the program agreement and agrees to comply with all relevant laws. It is acknowledged that clients have the right to choose where they purchase products, including prescription medications. Neither your practice nor MWI should impede this client choice. Products supplied through MECP are intended for sale to your clients and not for resale or other unauthorized purposes. It’s important to recognize that MECP is not designed as a record retention system and may not fulfill your practice’s legal record-keeping obligations. Therefore, maintaining records in your PIMS or another compliant system remains essential. Your cooperation with MWI in addressing inquiries or concerns related to the agreement, including those from regulatory bodies, is expected.
Program Modifications and Legal Governance
Terms and Conditions Updates
The MECP Terms and Conditions may be updated periodically. Changes become effective immediately upon posting on the MWI website. Regularly reviewing the website for the latest terms is recommended. Significant changes will be highlighted with a revised effective date. Continued use of MECP services after changes are posted constitutes acceptance of these modifications. If you disagree with any changes, the sole recourse is to discontinue using the MECP services.
Site Modifications and Access
MWI retains the right to modify, suspend, or discontinue any aspect of the MECP site, including content, features, and hours of availability, at its discretion and without prior notice. MWI assumes no liability for such changes. Rules and limits on site usage may also be imposed, including restricting access to parts or all of the site, without notice or penalty.
Intellectual Property Rights
The MECP site and all content are protected by copyright. Reproduction, republication, or distribution of any site content without prior written permission from MWI is prohibited, except as explicitly allowed under the agreement. Unauthorized use of site content is a violation of MWI’s copyright. Trademarks, service marks, logos, and trade names displayed on the site are proprietary to MWI or other indicated entities. Their use without prior written permission is prohibited.
Site Security and Legal Jurisdiction
Violating or attempting to violate the security of the MECP site is prohibited and may result in legal penalties. MWI will investigate suspected violations and cooperate with law enforcement if criminal activity is suspected. The MECP site is managed by MWI from its offices in Idaho, USA. By accessing the site, you agree that any legal claims or disputes will be governed by the laws of the State of Idaho, without regard to conflict-of-laws principles.
Key Definitions within the MECP Agreement
To ensure clarity, certain terms are specifically defined within the MECP agreement:
- Agreement: Refers collectively to the MECP Agreement, these Terms and Conditions, and all incorporated policies.
- Client: A person or persons with whom your practice has established a veterinarian-client-patient relationship, as legally defined in your state, prior to any product order.
- Fees: The charges your practice pays to MWI for MECP services, as detailed in the Agreement.
- MECP (MWI Easy Care Program): Encompasses the program itself and related services like preventative care plans, collection services, pharmacy services, home delivery, reminders, and marketing support.
- Orders: Any product orders placed through MECP, including client-initiated orders, practice-initiated orders on behalf of clients, and automated/auto-ship orders within preventative care plans.
- Product: Includes all products available through MECP, such as prescription drugs, healthcare products, and veterinary supplies.
- Services: The MECP-related services provided by MWI or its affiliates, for which fees are applied, as described in the Agreement.
- Site: Any online interface, platform, portal, or website provided by MWI to facilitate communication and interaction regarding MECP, including prescription submissions and home delivery management.
- Wholesale Price: The price at which MWI sells products to your practice.
- You/Your: Refers to the veterinary practice and its affiliated veterinarians participating in the MECP.
By understanding these terms and conditions, your veterinary practice can effectively leverage the MWI Easy Care Program to enhance preventative care delivery, streamline operations, and improve client satisfaction.
