Sending a care package to a loved one who is incarcerated is a thoughtful way to show your support and provide them with comfort items. Access Securepak is designed to streamline this process, offering a secure and comprehensive custom care package program specifically for the correctional industry. This program is designed to make it easy for family and friends to send approved items while significantly minimizing contraband and reducing the administrative burden of package processing for correctional facilities.
Understanding the Access Securepak Program
Access Securepak stands as the leading custom care package program tailored for inmates. It’s more than just a service; it’s a carefully constructed system that bridges the gap between incarcerated individuals and their support networks on the outside. Recognizing the challenges associated with sending packages to correctional facilities, Access Securepak was developed to address key concerns such as security, efficiency, and the availability of quality products. By partnering with correctional institutions, Access Securepak ensures that only pre-approved items are sent, adhering to strict regulations and contributing to a safer environment within the facility. This program not only simplifies the process for those wishing to send care packages but also provides peace of mind knowing that the packages will be processed securely and efficiently.
Benefits for Families and Inmates
The Access Securepak Inmate Care Packages Program offers numerous advantages for both families and incarcerated individuals:
- Convenience for Families: Ordering online, by phone, or mail simplifies the process of sending care packages, removing logistical hurdles and saving time.
- Support for Inmates: Care packages provide essential comfort items, snacks, and hygiene products that can significantly improve the quality of life for incarcerated individuals, fostering a sense of connection with the outside world.
- Quality and Variety of Products: Access Securepak offers a wide catalog of pre-approved, quality items, ensuring that families can send meaningful and useful packages.
- Security and Compliance: The program is designed to eliminate contraband, as all items are pre-approved and packages are processed under strict security measures, ensuring compliance with correctional facility regulations.
How to Order an Access Securepak Care Package
Ordering an Access Securepak inmate care package is straightforward, with multiple convenient options available to suit your preferences:
Multiple Ordering Methods
- Online Ordering: The most convenient method is through the dedicated website: marylandpackage.com. The website offers a user-friendly interface where you can browse the catalog, select items, and place your order. Online ordering allows for 24/7 access and immediate confirmation.
- Phone Ordering: If you prefer to order by phone, you can call 1-800-546-6283. Phone lines are staffed with representatives who can guide you through the ordering process, answer your questions, and take your order directly.
- Mail Ordering: For those who prefer traditional mail, you can send your order form and payment to: Access Securepak (MD), 10880 Linpage Place, St. Louis, MO 63132. Ensure you download and complete the official Maryland DPSCS order form, available on the website.
Payment Options for Access Securepak
Access Securepak provides various payment methods to accommodate different preferences, ensuring a smooth and accessible transaction process.
Accepted Payment Methods
- Credit/Debit Cards: Access Securepak accepts major credit and debit cards, including VISA, MasterCard, and Discover. This method allows for immediate payment processing and order confirmation.
- Prepaid Cards: Prepaid cards with a verifiable United States address are also accepted. This offers flexibility for those who prefer not to use traditional bank cards.
- Cashier’s Checks and Money Orders: These traditional payment forms are accepted when ordering via mail, providing reliable alternatives for payment.
Unacceptable Payment Methods
- Personal Checks: Access Securepak does not accept personal checks. Any personal checks received will be returned to the sender to maintain security and efficiency in processing payments.
Payment Processing and Refunds
- Charge Timing: For credit, debit, and prepaid card orders, your account will be charged on the day the order is placed, ensuring prompt processing.
- Refunds and Credits: Refunds or credits, if applicable, will be applied directly to the card used for the original purchase. Please allow additional processing time for refunds or credits to appear on prepaid cards. Access Securepak reserves the right to remove items from an order if payment is insufficient.
Important Program Details
Understanding the specifics of the Access Securepak program ensures a smooth ordering experience and helps manage expectations.
Sales Tax
- Sales tax of 6% is applied to hygiene products, candy items, and processing fees. This is in accordance with Maryland state regulations for sales tax on certain goods and services.
- Tax Calculation Example:
- Food Subtotal: $33.52
- Hygiene Subtotal: $48.47
- Hygiene Tax (6%): $48.47 x 0.06 = $2.91
- Processing Fee: $6.95
- Processing Fee Tax (6%): $6.95 x 0.06 = $0.42
- Total Tax: $2.91 + $0.42 = $3.33 (Note: Original example had a calculation error, corrected here)
- Total Due: $33.52 (food) + $48.47 (hygiene) + $6.95 (processing) + $3.33 (tax) = $92.27 (Note: Recalculated total due based on corrected tax)
Inmate Eligibility
- Access Securepak verifies inmate eligibility before processing and shipping any packages. This ensures compliance with facility regulations and prevents packages from being sent to ineligible individuals.
- If an inmate is found to be ineligible, the order may be cancelled or adjusted accordingly.
Order Limits
- There is a maximum product limit of $100 per inmate per quarter. This limit is in place to ensure fair access and manage the volume of packages within correctional facilities.
- Multiple packages can be ordered for an inmate, but Access Securepak will consolidate these orders to ensure they do not exceed the $100 quarterly limit.
Catalog and Product Changes
- Access Securepak strives to maintain accurate product descriptions and images. However, manufacturers may change product design, packaging, or specifications without notice.
- Access Securepak reserves the right to discontinue or change product specifications without prior notice due to manufacturer changes or availability issues.
- While efforts are made to avoid errors, inadvertent errors in product descriptions, pricing, and special offers are not binding. Adjustments may be made as needed.
- Allergen Information: Many food items may contain common allergens such as milk, eggs, wheat, and peanuts. Always consult the product packaging for detailed ingredient and allergen information before consumption. For the most up-to-date information on products, pricing, and program details, always refer to the marylandpackage.com website.
Customer Support and Getting Help
Access Securepak provides comprehensive customer support to assist you with any questions or issues you may encounter.
Customer Service Channels
- Website: marylandpackage.com is your primary resource for program information, FAQs, and online ordering.
- Phone Support: Call 1-800-546-6283 for assistance.
- An automated phone system is available 24 hours a day, 7 days a week for basic inquiries and order status checks.
- Live, bilingual customer service representatives are available:
- Monday through Friday: 8:30 a.m. – 11:59 p.m. EST
- Saturday: 11:00 a.m. – 5:00 p.m. EST
Get Started with Access Securepak Today!
Sending an Access Securepak inmate care package is a meaningful way to support your loved one. Take action now to brighten their day.
Download the Maryland DPSCS order form by clicking here or send a personalized care package online by clicking here.
