Financial abuse, a subtle yet pervasive form of domestic violence, involves controlling behavior tactics using finances. This can manifest in various ways, such as preventing access to funds, making unilateral financial decisions, or coercive misuse of financial products. Examples include denying access to joint accounts, unauthorized use of credit cards, or forcing someone into loans against their will. Financial abuse can affect anyone, regardless of their background, and is often accompanied by feelings of shame, making it difficult for victims to seek help.
Recognizing this, American Express has established the CARE program. This initiative provides a confidential and sensitive avenue for cardholders experiencing financial abuse. If you are facing financial hardship due to abuse and struggling with card repayments, the American Express Customer CARE team is available to assist you. They can be reached at 1300 660 562 (8am – 6:30pm AEST), offering a safe space to discuss your situation and explore available support options.
Beyond the American Express Care Program, external resources are also available. 1800RESPECT, funded by the Australian Government, offers 24/7 confidential support for individuals experiencing domestic or family violence. In situations of immediate danger, it is crucial to contact the Police directly by dialing 000. Remember, seeking help is a sign of strength, and both American Express and external agencies are committed to providing support and guidance.
