Understanding the California Bureau of Automotive Repair (BAR) Program for car retirement can be straightforward. We’ve compiled a list of the most frequently asked questions to guide you through the process of vehicle retirement.
General FAQs
Can I submit my application through mail?
Yes, you can apply by mail. However, for quicker processing, we highly recommend applying online. A printable application form is available for download in English and Spanish. Alternatively, you can request a mailed application by calling us at (866) 272-9642.
Should I upload my income verification documents after submitting my application?
Yes, uploading your income documents promptly can significantly speed up the application review process. Please refer to the Income eligibility requirement page for a detailed list of accepted documents.
Is there a way to check my application status?
Yes, you can easily check the status of your application using our online status check tool. Please ensure you have your CAP ID number and vehicle license plate number ready.
Application Review and Processing FAQs
What is the most common reason for application incompleteness or deficiency?
The most frequent reason is the absence of documentation to verify your household income. Income verification is crucial to determine your eligibility for the program.
How will I be informed if my application requires additional information or documents?
If further information or documentation is needed, we will send you a deficiency notice. This notice will clearly specify the required items to complete your application and proceed with processing.
What are the typical reasons for application denial?
Applications are commonly denied for several reasons:
- Vehicle Smog Check Requirement: Your vehicle needs to have a passing Smog Check inspection history. We review Smog Check records to confirm this.
- Vehicle Registration History: Your vehicle must be continuously registered as operable in California for at least two years immediately before the application date. We verify this through DMV records.
- Past Due Registration Fees: Your vehicle registration fees must be current. We check DMV records for the registration status. If your registration sticker was expired before applying, contact the DMV for registration options.
- Lienholder on Vehicle Title: If there’s a lienholder listed on your vehicle title, it indicates you may not be the sole legal owner. You will need to remove the lienholder from the title. Contact the DMV for guidance on lienholder removal.
- Vehicle Ownership Change in Progress: The vehicle must not be undergoing an ownership change at the time of application, as verified through DMV records.
- Applicant Not Registered Owner: The name on the application must precisely match the registered owner’s name on the vehicle title (pink slip), as per DMV records.
- Recent Vehicle Retirement through CAP: You are limited to retiring one vehicle as a sole owner or two vehicles as a co-owner within a 12-month period prior to your application date.
If my application is denied, and I resolve the reason for denial, do I need to re-apply?
No, re-application is not necessary. You can upload or mail the documents proving that the denial reasons have been resolved to: BAR, Attention: CAP, 10949 N. Mather Blvd, Rancho Cordova, CA 95670.
After uploading documents, how long does it take for BAR to review and reassess my eligibility?
Our review process for uploaded documents typically takes up to four weeks from receipt. Once the review is complete, we will send you an updated decision notice.
I applied for the $2,000 incentive, but my approval letter states $1,500. Why is that?
Our program offers two different incentive amounts based on specific eligibility criteria and current regulations. The determination of the incentive amount in your approval letter indicates that you qualified for the $1,500 option, not the higher amount.
Vehicle Retirement FAQs
Will the dismantler accept my vehicle if it’s not in driving condition?
No, the dismantler will not accept vehicles that are not drivable. Your vehicle must meet all operational and equipment requirements to be accepted into the program.
When will I receive the incentive payment for retiring my vehicle?
The dismantler will issue your incentive payment check immediately after verifying your identification and confirming that your vehicle successfully passes the required equipment and operational inspections. The check will be made out to the registered owner(s) listed on your eligibility letter.
Can the dismantler provide transportation back home after I drop off my vehicle?
No, dismantlers are not able to provide rides home. Arranging your own transportation after dropping off your vehicle is your responsibility.
Still have questions?
For further assistance or more detailed information, please call us at (866) 272-9642, Monday through Friday, from 8:30 a.m. to 4:30 p.m., excluding state holidays.
