Are you considering retiring your old vehicle in California and want to know more about the process? The California Car Program offers incentives for eligible vehicle owners to retire their older, more polluting cars. Below are answers to some of the most frequently asked questions to help you understand the program better.
General FAQs
Can I submit my application through mail?
Yes, you can apply by mail. However, for quicker processing, we highly recommend applying online. You can download a printable application form in English or Spanish. Alternatively, you can request a mailed application by calling us at (866) 272-9642.
Is it necessary to upload income verification documents after applying?
Yes, submitting your income verification documents promptly can significantly speed up the application process. For a list of acceptable documents, please visit the Income eligibility requirement page. Uploading these documents via the status check tool is the most efficient method.
How can I check the status of my California car program application?
You can easily track your application status online using our status check tool. Make sure to have your CAP ID number and vehicle license plate number readily available.
Application Review and Processing FAQs
What is the most common reason for application incompleteness or deficiency?
The most frequent reason applications are flagged as incomplete is the absence of income verification documentation. Eligibility cannot be determined until your household income is verified. Ensure you submit the required documentation to avoid delays.
How will I be informed if my California car program application requires additional information?
If further information or documentation is needed to complete your application, we will send you a notice of deficiency. This notice will clearly specify the required documents or information you need to submit for your application to be considered complete and proceed with processing.
What are the typical reasons for denial of a California car program application?
Several factors can lead to application denial. Common reasons include:
- Vehicle Smog Check Requirement: Your vehicle must have passed Smog Check inspections. We verify your vehicle’s Smog Check records to confirm its inspection history.
- Vehicle Registration History: Your vehicle must be continuously registered in California as an operable vehicle for at least two years immediately before the application date. We check DMV records to verify your vehicle’s registration history.
- Past Due Registration Fees: Current vehicle registration is essential. We check DMV records to confirm your vehicle’s registration status. If your registration sticker expired before applying, contact the DMV for registration renewal options.
- Lienholder on Vehicle Title: You must be the legal owner of the vehicle. If a lienholder is listed on your vehicle title, it needs to be removed. Contact the DMV for guidance on removing a lienholder.
- Vehicle Ownership Change in Progress: The vehicle cannot be undergoing an ownership change. DMV records are reviewed to ensure no ownership transfer is in progress.
- Applicant Not Registered Owner: The name on the application must exactly match the registered owner’s name on the vehicle title (pink slip) as per DMV records.
- Recent Vehicle Retirement: To ensure program accessibility, you cannot have already retired a vehicle as a sole owner, or two vehicles as a co-owner, within the 12 months prior to your current application. We check our records to confirm this.
If my application is denied, and I resolve the issue, do I need to re-apply for the California car program?
No, re-application is not necessary. Once you have addressed the reason for denial, you can upload or mail the necessary documentation to: BAR, Attention: CAP, 10949 N. Mather Blvd, Rancho Cordova, CA 95670. Providing proof that the denial reason has been resolved will prompt a review of your application.
After uploading documents, how long does it take to re-evaluate my eligibility for the California car program?
We typically review uploaded documentation within four weeks of receipt. Once the review is complete, we will send you an updated determination notice regarding your eligibility for the California car program.
I applied for the $2,000 incentive but received an approval letter for $1,500. Why is there a difference in the California car program incentive amount?
Our California car program offers two incentive amounts based on specific eligibility criteria and current regulations. Upon review of your application, it was determined that you qualify for the $1,500 incentive, not the higher amount. The approval letter reflects the incentive amount you are eligible to receive under the program guidelines.
Vehicle Retirement FAQs
Will the dismantler accept my vehicle if it is not in driving condition?
No, your vehicle must be drivable and meet all specified equipment and operational requirements to be accepted by the dismantler. Non-drivable vehicles do not qualify for the California car program.
When will I receive the incentive payment for retiring my vehicle through the California car program?
You will receive your incentive check from the dismantler immediately after they verify your identification and confirm that your vehicle has passed both the equipment and operational inspections. The check will be made out to the registered owner(s) as listed on your eligibility letter.
Can the dismantler provide transportation back home after I drop off my vehicle?
No, dismantlers participating in the California car program are not authorized to provide rides home. Arranging your own transportation after dropping off your vehicle is your responsibility.
Still have questions about the California car program?
For further assistance or more detailed information, please call us at (866) 272-9642. Our phone lines are open Monday through Friday, from 8:30 a.m. to 4:30 p.m., excluding state holidays. We are here to help you through the California car program process.
