Navigating the complexities of long-term care can be challenging, but with the Cna Group Benefits Long Term Care Program, accessing the support and information you need is straightforward. Administered by illumifin, a dedicated third-party administrator, your group policy is designed to provide comprehensive long-term care benefits. This guide outlines how to easily manage your policy and get in touch with the right team for any assistance you may require.
Access Your Policy Information Online
For policyholders with policies underwritten by Continental Casualty Company, the Long-Term Care Member Center, managed by illumifin, offers a convenient online portal to manage your CNA Group Benefits Long Term Care Program. By registering your policy at the link below, you gain 24/7 access to:
- Policy Details: Review your coverage levels and specific benefits.
- Premium Information: Check your premium amounts and payment schedules.
- Billing Management: Update your billing method and payment frequency.
- Claim Initiation: Start a new long-term care claim online.
- Claim Status: Track the progress of your existing claims.
- Document Management: Securely upload and download necessary documents.
- Form Access: Easily download required forms related to your policy.
- Alert & Notifications: Set up personalized alerts for important policy updates and notifications.
Visit the Long-Term Care Member Center to register and access your policy information: https://Ltcpolicyhub.com/cna/
Contact Us by Phone
Need to speak with a representative directly? CNA Group Long Term Care offers dedicated phone lines to address your specific needs:
General Policy Questions:
For general inquiries about your CNA Group Benefits Long Term Care Program policy, coverage, or any non-claim related questions, please call:
Claim-Related Inquiries:
To initiate a new claim or for questions about an existing long-term care claim under your CNA Group Benefits Long Term Care Program, please contact the claims department at:
Contact Us by Mail
For written correspondence, please use the following mailing addresses based on the nature of your communication:
General Correspondence (Non-Premium):
For general inquiries, policy service requests, and non-premium related mail regarding your CNA Group Benefits Long Term Care Program, please send mail to:
CNA Group Long Term Care
P.O. Box 64887
St. Paul, MN 55164
Premium Payments:
To mail in your premium payments for your CNA Group Benefits Long Term Care Program policy, please use the following address:
CNA Group Long Term Care
P.O. Box 74007629
Chicago, IL 60674
Contact Us by Fax
For secure document transmission via fax, please use the dedicated fax lines below:
Policyholder Services (Non-Claim):
For policy-related documents and inquiries that are not claim-related for your CNA Group Benefits Long Term Care Program, please fax to:
Claims Department:
To submit claim documents or correspondence related to a long-term care claim under your CNA Group Benefits Long Term Care Program, please fax to:
Contact Us by Email
For non-urgent inquiries via email, you can reach the policyholder services and claims departments at the following email addresses:
Policyholder Services (Non-Claim):
For general policy questions and service requests that are not claim-related for your CNA Group Benefits Long Term Care Program, please email:
Claims Department:
For claim-related inquiries regarding your CNA Group Benefits Long Term Care Program, please email:
Important Note Regarding Email Use:
Please be aware that for security and processing reasons, the email addresses provided above should not be used for filing new claims, submitting claim documentation (medical records, invoices, etc.), or making premium payments. Claims and claim documentation should be submitted via phone, mail, or fax. Premium payments should be mailed to the designated premium payment address provided above.
For any unresolved issues or further questions regarding your CNA Group Benefits Long Term Care Program that cannot be addressed through the methods above, you may contact CNA directly at [email protected]. When emailing, please include the insured’s name, policy number, a brief description of your issue, and your contact information to ensure efficient assistance.
This comprehensive guide ensures you have all the necessary contact information to effectively manage your CNA Group Benefits Long Term Care Program and access the support you need.
