The Consumer Directed Care Plus (CDC+) program is a valuable long-term care option designed as an alternative to the traditional Medicaid Home and Community-Based Services (HCBS) Medicaid Waiver. This innovative program prioritizes the individual, offering a unique opportunity to enhance their quality of life. It achieves this by empowering participants to take control and make informed decisions regarding the support and services they need to meet their long-term care requirements and pursue their personal goals.
Getting Started with CDC+: Enrollment and Resources
Are you interested in learning more about enrolling in the Consumer Directed Care Plus program? We are here to help! Below you will find essential information and helpful resources to guide you through the initial steps of getting started with CDC+. Should you have any questions along the way, please do not hesitate to reach out to our dedicated CDC+ Helpline at 1-866-761-7043. Our team is ready to assist you.
What is the Consumer-Directed Care Plus program?
A video thumbnail about Consumer-Directed Care Plus program explanation
Key Contacts for CDC+ Program Support
For specific inquiries related to the Consumer Directed Care Plus program, we have dedicated regional reviewers and contacts to ensure you receive the most efficient and accurate assistance. Please see the contact information below based on your region and the nature of your question:
For questions regarding PPs (Purchasing Plans) and/or QUs (Quarterly Utilizations), please contact your region’s reviewer:
- Northwest Region: [email protected] and [email protected]
- Northeast Region: [email protected] and [email protected]
- Central Region: [email protected] and [email protected]
- Suncoast Region: [email protected] and [email protected]
- Southeast Region: [email protected], [email protected], and [email protected]
- Southern Region: [email protected]
For information regarding Provider Packets, please contact your region’s packet reviewer:
- Northwest, Northeast and Suncoast Region: [email protected]
- Central, Southeast and Southern Region: [email protected]
For information or questions regarding New Start purchasing plans:
For information or questions regarding CAPs (Corrective Action Plans):
For information or questions regarding Monitoring and Audits:
For information or questions regarding Reimbursements and Duplicate W2 requests:
For information or questions regarding Readiness Reviews:
For information or questions regarding CDC+ training:
For General questions or if you are unsure who to contact, please call Customer Services at 1-866-761-7043. It is also important to ensure we have your current email address on file. Please contact your consultant ASAP to update this information.
Background Screening Procedures for CDC+
The Agency for Persons with Disabilities (APD) has adopted “The Clearinghouse,” a statewide screening database to enhance the safety and quality of services within the Consumer Directed Care Plus program. The Clearinghouse acts as a centralized repository for background screening results for individuals who are screened for employment or professional licenses related to services for children, the elderly, and people with disabilities.
This system offers several advantages for participants and providers in the CDC+ program:
- Reduced Long-Term Costs: By streamlining the background screening process and avoiding redundant screenings.
- Email Notifications: Proactive alerts regarding any disqualifying offense arrests that occur after the initial screening, ensuring continuous monitoring.
- Rescreening Alerts: Timely notifications when a provider’s rescreening is due, helping to maintain compliance.
- Up-to-Date Information: Access to the most current background information, enhancing the safety and reliability of provider selections.
- Shared Screening Results: Facilitates the sharing of criminal history check results among participating state agencies, which minimizes the need for individuals to undergo multiple screenings across different agencies.
In the Consumer Directed Care Plus model, CDC+ consumers serve as the employer of record. Therefore, as a consumer or their representative, you are required to register in The Clearinghouse to initiate background screenings for potential new providers and to manage rescreenings for your existing providers. Screening results are conveniently accessible through the online database.
This Clearinghouse requirement applies to all consumers when hiring new providers. For current providers, the new process will be implemented at the time of their regularly scheduled 5-year rescreening or if there is a break in their employment exceeding 90 days that necessitates rescreening.
To assist you with this process, we offer online background screening training mini-sessions. You can access these training resources at CDC+ Background Screening Training or by clicking the links provided on that page.
To begin the Clearinghouse Registration process, please visit the AHCA Portal Login website: AHCA Portal Login.
Should you have any questions or require technical assistance with the background screening process, please contact CDC+ Customer Service directly at 1-866-761-7043.
Claim Submissions for CDC+ Services
For Consumer Directed Care Plus participants, this section serves as the portal for submitting your CDC+ timesheets, invoices, and reimbursement requests. Please ensure all submissions are accurate and complete to facilitate timely processing.
This information is intended to provide a comprehensive overview of the Consumer Directed Care Plus program and its key components. For more detailed information and personalized assistance, please utilize the contact information and resources provided.
