The Consumers Care Program, also known as Consumer-Directed Care Plus (CDC+), offers a valuable alternative to the traditional Medicaid Home and Community-Based Services (HCBS) Medicaid Waiver. This program is specifically designed to empower individuals, giving them greater control over their long-term care journey. By participating in the CDC+ program, individuals gain the opportunity to significantly improve their quality of life through informed decision-making. They are empowered to choose the support systems and services that best align with their unique long-term care requirements and personal goals.
Discovering the Consumers Care Program: Is It Right for You?
Are you interested in learning more about how the Consumers Care Program can benefit you or a loved one? We provide helpful information and resources to guide you through understanding and getting started with CDC+. Should you have any questions as you explore this program, please do not hesitate to reach out to our dedicated Consumers Care Program Helpline at 1-866-761-7043. We are here to assist you.
Watch this video to learn more about the Consumer-Directed Care Plus program
Key Contacts for Your Consumers Care Program Journey
For specific inquiries related to crucial aspects of your Consumers Care Program, we have dedicated reviewers ready to assist you based on your region:
For inquiries about Provider Packets, please contact your region’s packet reviewer:
- Northwest, Northeast, and Suncoast Region: Aniyah.Boyd@apdcares.org
- Central, Southeast, and Southern Region: Trilette.Chandler@apdcares.org
For questions regarding PPs (Purchasing Plans) and/or QUs (Quarterly Utilizations), connect with your regional reviewer:
- Northwest Region: Gregory.Kelly@apdcares.org and Meznari.Moore@apdcare.org
- Northeast Region: Gregory.Kelly@apdcares.org and Wilma.Lefler@apdcares.org
- Central Region: Christian.Aguayo@apdcares.org and Wilma.Lefler@apdcares.org
- Suncoast Region: Alberto.Rodriguez-Perez@apdcares.org and Wilma.Lefler@apdcares.org
- Southeast Region: Meznari.Moore@apdcare.org, Myisha.Wilson@apdcares.org, and Megan.Willard@apdcares.org
- Southern Region: Nancy.Clements@apdcares.org
For questions or information regarding New Start purchasing plans:
For inquiries or information about CAPs (corrective action plans):
For questions or information regarding Monitoring and Audits:
For inquiries or information regarding Reimbursements and Duplicate W2 requests:
For questions or information regarding Readiness Reviews:
For information or questions about Consumers Care Program training:
For general inquiries or if you are unsure who to contact, please call Customer Services at 1-866-761-7043. It is also important to ensure we have your current email address. Please contact your consultant to update this information if needed.
Background Screening: Ensuring Safety within the Consumers Care Program
The Agency for Persons with Disabilities (APD) is committed to safety and has joined “The Clearinghouse,” a statewide screening database. This system centralizes background screening results for individuals working with vulnerable populations, including children, the elderly, and people with disabilities.
The Clearinghouse offers several advantages:
- Potential for long-term cost reduction in screening processes.
- Prompt email alerts regarding any disqualifying offense arrests occurring after the initial screening.
- Automated notifications when provider rescreening is required.
- Access to more current and reliable background information.
This system streamlines the sharing of criminal history checks among Florida state agencies, eliminating redundant screenings for individuals who require screening across multiple agencies.
Within the Consumers Care Program, consumers act as the employer of record. Therefore, as a consumer or their representative, you are required to register within the Clearinghouse. This registration allows you to initiate background screenings for potential new providers and manage rescreening for current providers. You will also use the online database to access screening results.
All consumers hiring new providers will utilize the Clearinghouse system. Current providers will transition to this new process upon their next 5-year rescreening, or if there is a break in their employment exceeding 90 days and rescreening is mandated.
To assist you with this process, we offer online background screening training mini-sessions, accessible at Consumers Care Program Background Screening Training. You can also use the links provided there to access the training modules directly.
Register and access the Clearinghouse through the AHCA Portal Login: AHCA Portal Login.
For any questions or technical assistance with background screening, please contact Consumers Care Program Customer Service at 1-866-761-7043.
Claim Submissions for the Consumers Care Program
This section is designated for submitting your Consumers Care Program timesheets, invoices, and reimbursement requests.
